Abendroth, Maryann, and Jeanne Flannery. “Predicting the Risk of Compassion Fatigue.” Journal of Hospice and Palliative Nursing 8, no. 6 (2006): 346–356.
Agence France-Presse. “Parents Who Praise Children Too Much May Encourage Narcissism, Says Study.” Guardian, March 10, 2015. www.theguardian.com/world/2015/mar/10/parents-who-praise-children-too-much-may-encourage-narcis-sism-says-study.
Ahrendts, Angela. “The Self-Proclaimed “Non-Techie” Leading Apple Retail Strategy.” Interview by Rebecca Jarvis. No Limits with Rebecca Jarvis. ABC Radio, January 9, 2018.
Almirez, Ramona G. “Celine Dion Reacts Calmly to Fan Storming Stage.” Storyful Rights Management, January 8, 2018. https:// www.youtube.com/GoO2Lpfcvvi.
American Academy of Achievement. “Thomas Keller.” Accessed January 7, 2017. www.achievement.org/achiever/thomas-keller-2.
Andersen, Erika. “Why We Hate Giving Feedback – and How to Make It Easier.” Forbes, January 12, 2012. www.forbes.com/sites/erikaandersen/2012/06/20/why-we-hate-giving-feedback-and-how-to-make-it-easier.
Archer, Dale. “Why Love-Bombing in a Relationship Is So Devious.” Psychology Today, March 6, 2017. www.psychologytoday.com/blog/reading-between-the-headlines/2 01703/why-love-bombing-in-relationship-is-so-devious.
Ariely, Dan. Payoff: The Hidden Logic That Shapes Our Motivations. New York: Simon & Schuster/TED, 2016.
Arnold, Chris. “Former Wells Fargo Employees Describe Toxic Sales Culture, Even at HQ.” npr, October 4, 2016. www.npr. org/2016/10/04/496508361/ former-wells-fargo-employees-describe-toxic-sales-culture-even-at-hq.
Atkinson, Brent J. “Supplementing Couples Therapy with Methods for Reconditioning Emotional Habits.” Family Therapy Magazine 10, no. 3 (2011): 28–32. www.thecouplesclinic.com/pdf/Supplementing_Couples_Therapy.pdf.
Back, Mitja D., Stefan C. Schmukle, and Boris Egloff. “Why Are Narcissists So Charming at First Sight? Decoding the Narcissism-Popularity Link at Zero Acquaintance.” Journal of Personality and Social Psychology 98, no. 1 (2010): 132–145.
Baikie, Karen A., and Kay Wilhelm. “Emotional and Physical Health Benefits of Expressive Writing.” Advances in Psychiatric Treatment 11, no. 5 (2005): 338–346.
Bal, P. Matthijs, and Martijn Veltkamp. “How Does Fiction Reading Influence Empathy? An Experimental Investigation on the Role of Emotional Transportation.” PLOS One 8, no. 1 (2013): e5534i.
Baquet, Dean. “Dean Baquet Responds to Jay Carney’s Medium Post.” Medium, October 19, 2015. https://medium.com/@NyTimesComm/dean-baquet-responds-to-jay-carney-s-medi-um-post-6af794c7a7c6.
Barrett, Lisa Feldman. How Emotions Are Made: The Secret Life of the Brain. New York: Houghton Mifflin Harcourt, 2017.
Baumgartner, Thomas, Urs Fischbacher, Anja Feierabend, Kai Lutz, and Ernst Fehr. “The Neural Circuitry of a Broken Promise.” Neuron 64, no. 5 (2009): 756–770.
Beattie, Louise, Simon D. Kyle, Colin A. Espie, and Stephany M. Biello. “Social Interactions, Emotion and Sleep: A Systematic Review and Research Agenda.” Sleep Medicine Reviews 24 (2015): 83—100.
Bloom, Paul. Against Empathy: The Case for Rational Compassion. New York: Ecco, 2016.
Bonoir, Andrea. “The Surefire First Step to Stop Procrastinating.” Psychology Today, May 1, 2014. www.psychologytoday.com/blog/friendship-20/201405/the-surefire-first-step-stop-procrastinating.
Brooks, Alison Wood. “Get Excited: Reappraising Pre-performance Anxiety as Excitement.” Journal of Experimental Psychology: General 143, no. 3 (2013): 1144–1158.
Brooks, David. “The Golden Age of Bailing.” New York Times, July 7, 2017. www.nytimes.com/2017/07/07/opinion/the-golden-age-of-bailing.html.
Bryant, Adam. “Corey E. Thomas of Rapid7 on Why Companies Succeed or Fail.” New York Times, August 18, 2017. www. nytimes.com/2017/08/18/business/corner-office-corey-thom-as-rapid7.html.
Carnegie, Dale. How to Win Friends & Influence People. New York: Simon and Schuster, 1981.
Carney, Jay. “What the New York Times Didn’t Tell You.” Medium, October 19, 2015. https://medium.com/@jaycarney/what-the-new-york-times-didn-t-tell-you-aii28aa7893i.
Chivers, Tom. “How to Spot a Psychopath.” Telegraph, August 29, 2017. www.telegraph.co.uk/books/non-fiction/spot-psychopath.
Cialdini, Robert. Influence: The Psychology of Persuasion. Rev. ed. New York: Harper Collins, 2009.
Conger, Jay. The Necessary Art of Persuasion. Boston: Harvard Business Review Press, 2008.
Cook, John. “Full Memo: Jeff Bezos Responds to Brutal nyt Story, Says It Doesn’t Represent the Amazon He Leads.” GeekWire, August 16, 2015. www.geekwire.c0m/2015/full-mem0-jeff-bez0s-responds-to-cutting-nyt-expose-says-tolerance-for-lack-of-em-pathy-needs-to-be-zero.
Cote, Stephane, Katherine A. DeCelles, Julie M. McCarthy, Gerben A. Van Kleef, and Ivona Hideg. “The Jekyll and Hyde of Emotional Intelligence: Emotion-Regulation Knowledge Facilitates Both Prosocial and Interpersonally Deviant Behavior.” Psychological Science 22, no. 8 (2011): 1073–1080.
D’Alessandro, Carianne. “Dropbox’s CEO Was Late to a Companywide Meeting on Punctuality. What Followed Wasn’t Pretty.” Inc. com, July 6, 2017. www.inc.com/video/drew-houston/how-drop-boxs-ceo-learned-an-embarrassing-lesson-on-leadership.html.
David, Susan. Emotional Agility: Get Unstuck, Embrace Change, and Thrive in Work and Life. New York: Penguin, 2016.
Davidson, Richard J. The Emotional Life of Your Brain: How Its Unique Patterns Affect the Way You Think, Feel, and Live – and How You Can Change Them. New York: Penguin, 2012.
Donne, John. Devotions upon Emergent Occasions. Edited by Anthony Raspa. Montreal: McGill-Queen’s University Press, 1975.
Duhigg, Charles. The Power of Habit: Why We Do What We Do in Life and Business. New York: Random House, 2012.
Duncan, Rodger Dean. “How Campbell’s Soup’s Former CEO Turned the Company Around.” Fast Company, September 18, 2014. www.fastcompany.com/3035830 /how-campbells-soups-former-ceo-turned-the-company-around.
Durant, Will. The Story of Philosophy: The Lives and Opinions of the World’s Greatest Philosophers. New York: Simon & Schuster, 1953.
Dweck, Carol S. Mindset: The New Psychology of Success. New York: Random House, 2006.
Egan, Danielle. “Into the Mind of a Psychopath.” Discover, June 2016.
Egan, Matt. “Workers Tell Wells Fargo Horror Stories.” cnn Money, September 9, 2016. http://money.cnn.com/2016/09/09/investing/wells-fargo-phony-accounts-culture/index.html.
Enoch, Nick. “Mein Camp: Unseen Pictures of Hitler… in a Very Tight Pair of Lederhosen.” Daily Mail, July 3, 2014. www. dailymail.co.uk/news/article-2098223/Pictures-Hitler-rehearsing-hate-filled-speeches.html.
Friedman, Milton. Capitalism and Freedom. Fortieth anniversary ed. Chicago: University of Chicago Press, 2002.
Gardner, Howard. Frames of Mind: The Theory of Multiple Intelligences. 3rd ed. New York: Basic Books, 2011.
Gendler, Alex, and Anthony Hazard. “How Did Hitler Rise to Power?” TED-Ed, July 18, 2016. https://youtu.be/jFiCRFKtAc4.
Gilbert, Elizabeth. Eat, Pray, Love: One Woman’s Search for Everything across Italy, India and Indonesia. New York: Penguin, 2007.
Gilbert, Sophie. “The Movement of #MeToo.” Atlantic, October 16, 2017. www.theatlantic.com/entertainment/archive/2017/10/the-movement-of-metoo/542979.
Goleman, Daniel. “About Daniel Goleman.” Daniel Goleman (website). Accessed January 7, 2018. www.danielgoleman.info/biography. “Three Kinds of Empathy.” Daniel Goleman (website), June 12, 2007. www.danielgoleman.info/three-kinds-of-empathy-cognitive-emotional-compassionate.
Goleman, Daniel, Richard Boyatzis, and Annie McKee. Primal Leadership: Unleashing the Power of Emotional Intelligence. Boston: Harvard Business Review Press, 2013.
Grant, Adam. Give and Take: Why Helping Others Drives Our Success. New York: Penguin Books, 2014.
Guerra, Cristela. “Where Did “Me Too” Come From? Activist Tarana Burke, Long before Hashtags.” Boston Globe, October 17, 2017. www.bostonglobe.com/lifestyle/2017/10/17/alyssa-mila-no-credits-activist-tarana-burke-with-founding-metoo-move-ment-years-ago/o2jv2 9v6ljObkKpTpB9Kgp/story.html.
Hampton, Keith, Lee Rainie, Weixu Lu, Inyoung Shin, and Kristen Purcell. “Social Media and the Cost of Caring.” Pew Research Center (website), January 15, 2015. www.pewinternet. org/2015/01/15/social-media-and-stress.
Hare, Robert, and Paul Babiak. Snakes in Suits: When Psychopaths Go to Work. New York: HarperBusiness, 2007.
Harter, Jim, and Amy Adkins. “Employees Want a Lot More from Their Managers.” Gallup Business Journal (website), April 8, 2015. http://news.gallup.com/businessjournal/182321/employees-lot-managers.aspx.
Harvard Medical School. Harvard Study of Adult Development (website). Accessed January 13, 2018. www.adultdevelopment-study.org.
Heen, Sheila, and Douglas Stone. “Find the Coaching in Criticism.” Harvard Business Review, January/February 2014. https://hbr. org/2014/01/ find-the-coaching-in-criticism.
Holley, Peter. “He Was Minutes from Retirement. But First, He Blasted His Bosses in a Company-Wide Email.” Washington Post, December 12, 2016. www.washingtonpost.com/news/on-leadership/wp/2016/12/12/he-was-minutes-from-retire-ment-but-first-he-blasted-his-bosses-in-a-company-wide-email.
Independent Directors of the Board of Wells Fargo & Company Oversight Committee. Sales Practices Investigation Report. Independent Directors of the Board of Wells Fargo & Company, April 10, 2017.
Isaacson, Walter. Steve Jobs. New York: Simon & Schuster, 2011.
Jamieson, Jeremy P., Wendy Berry Mendes, Erin Blackstock, and Toni Schmader. “Turning the Knots in Your Stomach into Bows: Reappraising Arousal Improves Performance on the GRE.” Journal of Experimental Social Psychology 46, no. 1 (2010): 208—2i2.
Kantor, Jodi, and David Streitfeld. “Inside Amazon: Wrestling Big Ideas in a Bruising Workplace.” New York Times, August 16, 2015.
Kantor, Jodi, and Megan Twohey. “Harvey Weinstein Paid Off Sexual Harassment Accusers for Decades.” New York Times, October 5, 2017. www.nytimes.com/2017/10/05/us/harvey-weinstein-harassment-allegations.html.
Keller, Thomas. “To Our Guests.” Thomas Keller Restaurant Group (website). Accessed December 8, 2017. www.thomas-keller.com/messagetoourguests.
Kidd, David, and Emanuele Castano. “Different Stories: How Levels of Familiarity with Literary and Genre Fiction Relate to Mentalizing.” Psychology of Aesthetics, Creativity, and the Arts 11, no. 4 (2017): 474–486.
Konrath, Sara, Olivier Corneille, Brad J. Bushman, and Olivier Luminet. “The Relationship between Narcissistic Exploitativeness, Dispositional Empathy, and Emotion Recognition Abilities.” Journal of Nonverbal Behavior 38, no. 1 (2014): 129–143.
Laborde, S., F. Dosseville, and M. S. Allen. “Emotional Intelligence in Sport and Exercise: A Systematic Review.” Scandinavian Journal of Medicine & Science in Sports 26, no. 8 (2016): 862–874.
Lanzoni, Susan. “A Short History of Empathy.” Atlantic, October 15, 2015. www.theatlantic.com/health/archive/2015/10/a-short-history-of-empathy/4 09912.
LeDoux, Joseph E. “Amygdala.” Scholarpedia 3, no. 4 (2008): 2698. www.scholarpedia.org/article/Amygdala.
Lenz, Lyz. “Dear Daughter, I Want You to Fail.” Huffington Post, February 24, 2013. www.huffingtonpost.com/lyz-lenz/snow-plow-parents_b_2735929.html.
Lombardo, Barbara, and Caryl Eyre. “Compassion Fatigue: A Nurse’s Primer.” Online Journal of Issues in Nursing 16, no. 1 (2011): 3.
Martin, Joanne, Kathleen Knopoff, and Christine Beckman. “An Alternative to Bureaucratic Impersonality and Emotional Labor: Bounded Emotionality at The Body Shop.” Administrative Science Quarterly 43, no. 2 (1998): 429–469.
Meyer, Robinson. “Everything We Know about Facebook’s Secret Mood Manipulation Experiment.” Atlantic, June 28, 2014. www.theatlantic.com/technology/archive/2014/06/ everything-we-know-about-facebooks-secret-mood-manipulation-experiment/373648/#iRB.
Moon, Shinji. The Anatomy of Being. Self-published, Lulu, 2013.
Myatt, Mike. Hacking Leadership: The 11 Gaps Every Business Needs to Close and the Secrets to Closing Them Quickly. Hoboken, NJ: Wiley, 2013.
Naglera, Ursa K. J., Katharina J. Reitera, Marco R. Furtnera, and John F. Rauthmann. “Is There a “Dark Intelligence’? Emotional Intelligence Is Used by Dark Personalities to Emotionally Manipulate Others.” Personality and Individual Differences 65 (2014): 47–52.
O’Hara, Carolyn. “How to Get the Feedback You Need.” Harvard Business Review, May 15, 2015. https://hbr.org/2015/05/how-to-get-the-feedback-you-need.
On the Media Blog. “The Breaking News Consumer’s Handbook.” WNYC, September 20, 2013. www.wnyc.org/story/breaking-news-consumers-handbook-pdf.
Outlaw, Frank. Quoted in “What They’re Saying.” San Antonio Light, May 18, 1977, 7-B.
Rozovsky, Julia. “The Five Keys to a Successful Google Team,” re: Work (blog), November 17, 2015. https://rework. withgoogle.com/blog/five-keys-to-a-successful-google-team.
Salovey, Peter, and John D. Mayer. “Emotional Intelligence.” Imagination, Cognition, and Personality 9, no. 3 (1990): 185–211. http:// ei.yale.edu/wp-content/uploads/2014/06/pub153_SataveyMayeriCp1990_OCR.pdf.
Sandberg, Sheryl. “There have been many times when I’ve been grateful to work at companies that supported families.” Facebook, February 7, 2017. www.facebook.com/sheryl/posts/10158115250050177.
“Today is the end of sheloshim for my beloved husband.” Facebook, June 3, 2015. www.facebook.com/sheryl/posts/10155617891025177.
Shakespeare, William. Timon of Athens. Edited by John Dover Wilson. Cambridge: Cambridge University Press, 1961.
Solon, Olivia. “The Future of Fake News: Don’t Believe Everything You Read, See or Hear.” Guardian, July 26, 2017. www.theguardian.com/technology/20i7/jul/2 6/fake-news-obama-video-trump-face2face-doctored-content.
Soper, Taylor. “Amazon to “Radically” Simplify Employee Reviews, Changing Controversial Program Amid Huge Growth.” Geek Wire, November 14, 2016. www.geekwire.com/2016/amazon-radically-simplify-employee-reviews-changing-controversial-program-amid-huge-growth.
Stern, Robin, and Diane Divecha. “The Empathy Trap.” Psychology Today, May 4, 2015. www.psychologytoday.com/articles/201505/the-empathy-trap.
Sullenberger, Chesley. “I Was Sure I Could Do It.” Interview by Katie Couric. 60 Minutes. CBS, February 8, 2009.
Sullenberger, Chesley, and Jeffrey Zaslow. Sully: My Search for What Really Matters. New York: William Morrow, 2016.
Ulla, Gabe. “Can Thomas Keller Turn Around Per Se?” Town & Country, October 2016.
Vedantam, Shankar. “Hot and Cold Emotions Make Us Poor Judges.” Washington Post, August 6, 2007.
Voss, Chris, and Tahl Raz. Never Split the Difference: Negotiating As IfYour Life Depended On It. New York: HarperBusiness, 2016.
Waldinger, Robert J. “What Makes a Good Life? Lessons from the Longest Study on Happiness.” TED Talks, December 1, 2015. www.ted.com/talks/robert_waldinger_what_makes_a_good_life_lessons_from_the_longest_ study_on_happiness.
Watch Tower Bible and Tract Society of Pennsylvania. “Guy H. Pierce, Member of the Governing Body of Jehovah’s Witnesses, Dies.” Jehovah’s Witnesses (website), March 20, 2014. www.jw.org/en/news/releases/by-region/world/guy-pierce-governing-body-member-dies.
Wells, Pete. “At Thomas Keller’s Per Se, Slips and Stumbles.” New York Times, January 12, 2016.
Whitson, Signe. “6 Tips for Confronting Passive-Aggressive People.” Psychology Today, January 11, 2016. www.psychologytoday. com/blog/passive-aggressive-diaries/201601/6-tips-confronting-passive-aggressive-people.
Wieczner, Jen. “How Wells Fargo’s Carrie Tolstedt Went from Fortune Most Powerful Woman to Villain.” Fortune, April 10, 2017. http://fortune.com/2017/04/10/wells-fargo-carrie-tolstedt-clawback-net-worth-fortune-mpw.
Wilde, Oscar. The Soul of Man under Socialism. London: Arthur L. Humphreys, 1900. Project Gutenberg ebook.
Zak, Paul. “The Neuroscience of Trust.” Harvard Business Review, January/February 2017. https://hbr.org/2017/01/the-neuroscience-of-trust.
Zimmermann, Julia, and Franz J. Neyer. “Do We Become a Different Person When Hitting the Road? Personality Development of Sojourners.” Journal of Personality and Social Psychology 105, no. 3 (2013): 515.