Благодарности и вступление
1. Jung, C G (1923) Psychological Types
2. Keirsey, D and Bates, M (1978) Please Understand Me: Character and Temperament Types
3. Merrill, D W and Reid, R H (1991) Personal Styles and Effective Performance
4. Bolton, R and Bolton, D G (2009) People Styles at Work…. and Beyond
5. Marston, W M (1928) Emotions of Normal People
6. Geier, J and Downey, D (1989) Energetics of Personality, Personality Analysis
7. Vaillant, G, (2012) Triumphs of Experience: The Men of the Harvard Grant Study
8. Berens, L (2011) Interaction Essentials: Three keys to effective relationships in the workplace and beyond
Chapter 1
1. Burkeman, O from an article in The Guardian newspaper 7 January 2016
2. Berens, L Understanding yourself and others: An Introduction to Interaction Styles 2.0
3. Goleman, D (1996) Emotional Intelligence: Why it can matter more than IQ
4. Gardner, H (1983) Frames of Mind
5. Ekman, P (1992) ‘Facial expression of emotion – new findings, new questions', Psychological Science
6. Salovey, P and Mayer, J D (1990) ‘Emotional Intelligence', Imagination, Cognition and Personality
7. Goleman, Boyatzis and McKee (2013) Primal Leadership: Unleashing the Power of Emotional Intelligence
8. De Waal, F (2009) The Age of Empathy; Nature's Lessons for a Kinder Society
9. Newman, M (2014) Emotional Capitalists: The Ultimate Guide to Developing Emotional Intelligence for Leaders
10. Uwe Krueger on BBC Radio 4 ‘In the Balance – EI and Business', January 2014
11. Sigal Barsade, Professor of Management, Wharton School, University of Pennsylvania on BBC Radio 4 as above
12. Mlodinow, L (2012) Subliminal: The New Unconscious and what it teaches us
13. Eagleman, D (2015) The Brain: The Story of You
14. Mlodinow, L (2012) Subliminal: The New Unconscious and what it teaches us
15. Adelson, E, Professor of Vision Science at MIT, 1995
16. McGurk, H and MacDonald, J (1976) ‘Hearing Lips and Seeing Voices', Nature 264
17. Berger, J (2016) Invisible Influence: the hidden forces that shape behaviour
18. Loftus, E (1999) ‘Lost in the mall: Misrepresentations and misunderstandings', Ethics & Behavior
19. Mlodinow, L (2012) Subliminal: The New Unconscious and what it teaches us
20. Eagleman, D (2015) The Brain: The Story of You
21. Mlodinow, L (2012) Subliminal: The New Unconscious and what it teaches us, p 104
22. Peters, S The Inner Chimp
23. Mehrabian, A (1981) Silent Messages: Implicit Communication of Emotions and Attitudes
24. Epley, N (2014) Mindwise: How we understand what others think, believe, feel and want
25. Mlodinow, L (2012) Subliminal: The New Unconscious and what it teaches us
26. Self, R (ed) (2005) The Neville Chamberlain Diary Letters: The Downing Street Years
27. Cook, M (1998) Personnel Selection: Adding Value through People
28. Epley, N (2014) Mindwise: How we understand what others think, believe, feel and want, p 31
29. Vanderbilt, T (2016) You May Also Like: Taste in an Age of Endless Choice
30. Maddocks, J (2014) Emotional Intelligence at Work – how to make change stick
Chapter 2
1. Nash, S (2011) Contextual Coaching
2. Costa, P and McCrae, R (1985) The NEO Personality Inventory Manual
3. Cain, S (2012) Quiet: The Power of Introverts in a World that Can't Stop Talking
4. Kendall, E (1998) Myers Briggs Type Indicator: European English Edition
Chapter 3
1. Marston, W M (1928) Emotions of Normal People
2. Berens, L (2011) Interaction Essentials: Three keys to effective relationships in the workplace and beyond
3. Nash, S (2011) Contextual Coaching
4. Cole, A www.cole-face.co.uk
Chapter 4
1. Thomas Kilmann conflict inventory
Chapter 5
1. Thomas Kilmann conflict inventory
Chapter 6
1. Thomas Kilmann conflict inventory
Chapter 7
1. Thomas Kilmann conflict inventory
Chapter 8
1. Newman, M (2014) Emotional Capitalists: The Ultimate Guide to Developing Emotional Intelligence for Leaders
2. Heinrichs, J (2013) Thank you for Arguing: What Aristotle, Lincoln, and Homer Simpson can teach us about the Art of Persuasion
Chapter 13
1. Mehrabian, A (1981) Silent messages: Implicit communication of emotions and attitudes
2. O'Connor, J and Seymour, J (1990) Introducing NLP: Psychological Skills for Understanding and Influencing People
3. Powell, J (1999) Why am I afraid to tell you who I am?
4. Galbraith, J K (1971) Economics, Peace and Laughter
5. Senge, P (1994) The Fifth Discipline Fieldbook
Chapter 14
1. Goleman, D, Boyatzis, R and McKee, A (2004) Primal Leadership
2. Corporate Leadership Council
3. Sigal Barsade, Prof of Management, Wharton School, University of Pennsylvania on BBC Radio 4 ‘In the Balance – EI and Business', January 2014
4. Eagleman, D (2015) The Brain: the Story of You
5. O'Connor, J and Seymour, J (1990) Introducing NLP
6. Cuddy, A (2015) Presence: Bringing Your Boldest Self to Your Biggest Challenges
Chapter 15
1. French, J and Raven, B (1959) The Bases of Power
2. Milgram, S (1963) ‘Behavioral Study of Obedience' Journal of Abnormal and Social Psychology 67
3. McClelland, D and Burnham, D (1976) ‘Power is the great motivator' Harvard Business Review
4. Keltner, D (2016) The Power Paradox: how we gain and lose influence
5. Eddo-Lodge, R (2017) Why I'm No Longer Talking to White People about Race
6. Hymowitz, C and Schellhardt, T (1986) ‘The Glass Ceiling: Why Women Can't Seem to Break the Invisible Barrier that Blocks them from the Top Jobs', Wall Street Journal
7. Noam Chomsky quoted in The Guardian newspaper, 11 May 2017
8. Owen, N (2015) Charismatic to the Core: a fresh approach to authentic leadership
9. Fox Cabane, Olivia (2012) The Charisma Myth: master the art of personal magnetism
10. Schutz, W (1958) FIRO: a three-dimensional theory of interpersonal behaviour
11. Burnett, D (2016) The Idiot Brain: a neuroscientist explains what your head is really up to
12. Cox, B (2017) Jo Cox: more in common
Chapter 16
1. Ernst, F (1971) The OK Corral: the grid for get-on-with in Transactional Analysis Journal
2. Pink, D (2009) Drive: The surprising truth about what motivates us
3. Neenan, M and Dryden, W (2002) Life Coaching: A Cognitive Behavioural Approach
Chapter 17
1. Peston, Robert, BBC's Economics editor writing in 2013 in The Telegraph about his wife's death from cancer
2. Yerkes, R M, Dodson, J D (1908). ‘The relation of strength of stimulus to rapidity of habit-formation'. Journal of Comparative Neurology and Psychology.
3. Hackston, J and Moyle, P (2013) Stress doesn't have to be distressing: understanding stress and building resilience
4. McGee, P (2011) S.U.M.O. The Straight-talking Guide to Succeeding in Life
5. Pink, D (2011) Drive: the surprising truth about what motivates us
6. Kleitman, N, ‘Basic rest-activity cycle—22 years later', Journal of Sleep Research & Sleep Medicine, Vol 5(4), Dec 1982, pp 311–17
7. Schwartz, T and McCarthy, C, ‘Manage your Energy not your Time', Harvard Business Review, October 2007
8. Friedman, L F and Loria, K (2016) ‘11 Scientific Reasons you should be spending more time outside', Business Insider UK